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If you find your browser is 'falling over' (you get a blank page) during registration it is most likely the photo you are using is too big. Try without the photo and you'll probably be fine. Here's how to crop and/or resize a photo.

Has your friend not received his/her registration email? Maybe you need to ask a different friend? Email us at - please make sure you list relevant registration information or we may not be able to reply.

Our 'open policy' means there's no way of hiding any profiles on our site (one can set a profile to 'do not disturb' while dating though) and you do have to join mysinglefriend® to speak to any members. It's only fair that everyone has to go through the same security process - take a look at the normal, gorgeous people who have already taken that step, and remember, you're in it with a friend!

Please note our Terms and Conditions state that full real names and email addresses must be used for the single and for the friend (all surnames and email addresses are hidden!).

You can only ask one person to describe you, however that person can use several quotes from other friends, or family, when spilling the beans.

Although we do not show when a user last logged in (we tried that function and it was most unpopular!), search results are in fact ordered by 'last logged in'. It's worth bearing in mind that mysinglefriend® is a very active community (we disable inactive profiles) so even the person on the last page of results may have logged in within only a few hours.

We do not highlight profiles that are not paying (or in between payments), because all users on mysinglefriend® want to receive a message - that's why they are here!

FREE (becoming a 'free profile' user)

You won't be able to send messages to other singles however you'll be able to receive messages and see who they are from.
You can search for singles, tailor that search and make notes, bookmark and favourite those you like the look of and invite as many friends as you like to recommend people to you. The profile will be seen online at MSF just like any other profile.

The free user will be emailed when someone likes them, when there are new members to look at, when they have a recommendation, when someone has sent them a friend request, or when they have a message (you can then decide whether to upgrade to read and reply to that message).


PAYING (becoming a 'subscribing' user)

You can send and receive mail, prepare and save draft emails as well as block messages. You get access to all the features mentioned above however we also offer free one-to-one advice to ensure you make the most of your stay.

£21 for 1 month
£38 for 3 months (£12.66 per month)
£64 for 6 months (£10.66 per month)


Cheaper than any other dating website!

Any time you go out and meet strangers in a bar, restaurant or pub etc. you will naturally be aware that you need to be mindful of your safety. Meeting someone from mysinglefriend® is no different, however, an introduction to someone through this site does give you the opportunity to anonymously message or talk to someone before meeting them, ask any questions you may have, and plan a date safely… so yes, dating online can offer you a safer option.

The message system at this site is an anonymous and safe place to chat. No-one will know your real email address or personal details as long as you have made sure they are not featured in your profile, and you are careful not to publish them in a message to someone.

You are responsible for your own safety, do please look through our advice on 'dating safety' when considering and planning your date - and please feel free to ask our advice at any time.

We do not pass your email address, or any other details about you, to anyone else (we hate spam, and don't want to contribute to it!).

Your personal details are kept confidential on our secure database, and your profile will not appear online after you cancel it (please read our Privacy Policy for in-depth details). Only our admin department have access to your full profile details, and we only look at those details when administrating your profile, or responding to your queries.

No-one at mysinglefriend® has access to your bank details as we do not store such information.

Make sure it's true, and remember it's supposed to be fun! Experience shows us that funny, quirky or unusual profiles get the most attention, so try and make your friend stand out. A funny story, poem or a collection of comments from different friends can be enlightening, as can just a few well chosen words. If you are stuck, you may want to tell us about your friends':

• Particular or important interests
• Charming idiosyncrasies
• Favourite films, books or music
• Ideal partner/worst possible partner
• Peculiar habits
• Pet-hates
• Situation (for example a 35 yr old mum may not be looking for an 18yr old clubbing student! So make it clear what type of person may find them irresistible)

Don't forget your friend will approve what you have written, can add a comment and change any photo you have uploaded (if you don't have a photo simply leave the photo space empty and your single friend can upload a photo later).

YES. Your payment details are taken through a secure server. We don't authorise your payment details, this is done via a secure connection by way of our payment provider to Barclays Bank using the latest encryption technology available.

No-one at mysinglefriend® has access to your bank details as we do not store such information.

We only take payment when we approve a profile (when it 'goes live') so that you have your full messaging time.
During registration we ask your bank for a 'pre-authorisation' that may appear on your bank statement, please note that is NOT an actual transfer of money. You may see two items (both the pre-authorisation, and the actual transfer) show on your statement.
If you subscribe to mysinglefriend.com you will automatically be re-billed at the end of your payment period (according to the payment option you opted for).

However, if you purchased a 'one-off' gift for a friend, or have cancelled your subscription before your renewal date you will not be re-billed.
Should you cancel your subscription at any time before your renewal date you will be entitled to any 'paying time' left over. After that time your profile will revert to being a Free Profile. You then have the option to upgrade again.

Unlike most dating sites you are able to view all mysinglefriend® users before deciding to register, our 'open policy' is designed to help you make a considered choice in advance of joining the community. You are also able try the site for free before deciding to pay. We don't therefore tend to offer refunds after the point we have serviced a profile, however, should your profile have been approved within 7 days and you have not used any of our services you may be entitled to a refund.

Our office hours are: Monday to Friday, 10am until 6pm. Profiles and photos received during these hours will typically be reviewed within those working hours. Should a profile or photo be uploaded on a weekend or Bank Holiday it will be reviewed on the following working day.

Please note that picture and profile approval do not necessarily coincide, this means a profile may go live while awaiting photo approval.

Your photo needs to be a gif, jpg, jpeg or png. If you are having problems uploading your photo, it could be that the format isn't compatible or, most commonly, that the file size is too big. Here's how to re-size and/or crop a photo. If you are unable to make the file size smaller do email the photo to us and we will endeavour to help.

If you have recently described a single friend and now have a photo you wish to add to their account, simply email the image to your pal, who can upload the picture when registering.

For all press or administration queries please email

If you suspect someone is abusing the site tell us now!

Or write to: My Single Friend Limited, 701 Stonehouse Park, Sperry Way, Stonehouse, Gloucestershire, GL10 3UT, UK.