Our Data Protection and Privacy Policy

MySingleFriend's Data Protection and Privacy Notice

 
Your personal information is held by MySingleFriend Limited. The personal information that you include within your profile is available to other users of www.mysinglefriend.com. If you send a message through our service, the personal information contained within that message will be shared with the recipient of that message. All other personal information that we process is kept confidential on our secure database. We will use your personal information to provide you with our services (including approving your profile and photograph(s), communicating with you regarding your membership and responding to complaints), for administration and accounting, for marketing and to ensure that the content and services that we offer are tailored to your needs and interests.
We will store your personal information for so long as you are a registered user. After you cease to be a registered user we will keep your personal information on our records for a period of one year to enable us to respond to any queries or complaints that you may have. After this time we may continue to store your personal information, however such personal information shall only be processed where necessary for legal reasons (for example we will need to keep your billing information for 7 years in accordance with HM Revenue and Customs rules) or we have reason to believe that the processing may (i) assist with the detection and/or prevention of crime; and/or (ii) protect your safety or that of a third party.
By providing us with your personal information you consent to our processing your sensitive personal information, such as your sexual orientation, for the above purposes.
We may pass your personal information to third parties who will provide certain elements of our services on our behalf, however all such third parties will be bound to provide at least the same level of protection for your personal information as we provide. Such third parties may be located in countries or jurisdictions that do not provide the same level of data protection as is provided in the United Kingdom. You consent to our transferring your personal information to countries or jurisdictions that do not provide the same level of data protection as is provided in the United Kingdom.
If you have provided us with information about another person, you confirm that they consent to the processing of their personal information, including their sensitive personal information, and that you have informed them of our identity and the purposes (as set out above) for which their personal information will be processed.
In the event that you (whether on your own behalf or on behalf of someone else) choose to pay for our services you will be required to provide your name, address and card details, which will be passed immediately to our payment provider via a secure link. Your card details are not retained on our database. We will keep your name and address confidential on our secure database and process these in accordance with this Data Protection and Privacy Notice.
We take appropriate measures to ensure that your personal information is kept secure and is kept for only so long as is necessary for the purpose for which it is used. We only hold such personal information about you as you, or your friend, have provided to us and we update this personal information within 10 working days of any new personal information being provided to us, to ensure that the personal information we hold about you is as accurate and up to date as possible.
We link to a variety of other sites and we display advertisements from third parties on our site. We are not responsible for the privacy policies of these sites and third party advertisers, nor for the way in which information about their users is treated. In particular, unless expressly stated, we are not agents for these sites or advertisers, nor are we authorised to make representations on their behalf.
You are entitled to ask for a copy of any personal information that we hold about you (for which we may charge a small fee) and to have any inaccuracies in your personal information corrected.
For quality control and training purposes, we may monitor or record your communications with us.
Cookies
We may store information about you in a cookie (a small file that is sent by our web server to your computer), which we can access when you make return visits to the site. Sending cookies is usual practice for any site that needs to remember what its members preferences are and we use cookies to keep track of your choices in this site (such as log in or registration identification, log in time, user preferences etc.)
If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to lo cate the file or directory that cookies are stored in. Our cookie has the file name "msf_cookie". If you want to stop cookies being stored on your computer in the future, please refer to your browser manufacturer's instructions by clicking "Help" in your browser menu. Further information about deleting or controlling cookies is available at www.aboutcookies.org
Please note that when you visit our site, we may also log your IP address, a unique identifier for your computer or other access device. We will keep these records for up to 2 years.
If your personal details change, please log in to www.mysinglefriend.com and update your details in the 'my profile' or 'my details' section. If you have any queries about how we use your personal information, please contact our Customer Services Department:
My Single Friend Ltd
4th Floor, 7 Swallow Place, London, W1B 2AG
mysinglefriend® and mysinglefriend logo  are trade marks proprietary to MySingleFriend Limited. All rights reserved.